{"id":182,"date":"2025-01-01T07:56:23","date_gmt":"2025-01-01T07:56:23","guid":{"rendered":"https:\/\/ocular-surgical.com\/shop2\/?p=182"},"modified":"2025-01-06T18:59:02","modified_gmt":"2025-01-06T18:59:02","slug":"returns-management","status":"publish","type":"post","link":"https:\/\/ocular-surgical.com\/shop2\/2025\/01\/01\/returns-management\/","title":{"rendered":"Returns Management"},"content":{"rendered":"<p><strong>Return Policy<\/strong><\/p><p>We value your business and want to ensure that your shopping experience is smooth and hassle-free. Below is our return policy:<\/p><h3 class=\"wp-block-heading\">1. <strong>Eligibility for Returns<\/strong><\/h3><p>1.1 Products can be returned within <strong>14 days<\/strong> of receipt if they meet the following conditions:<\/p><ul class=\"wp-block-list\"><li>The item is unused, undamaged, and in its original packaging.<\/li>\n\n<li>All original components, manuals, and accessories are included.<\/li><\/ul><p>1.2 Custom or personalized products cannot be returned unless they are defective or damaged.<\/p><h3 class=\"wp-block-heading\">2. <strong>Return Process<\/strong><\/h3><p>2.1 To initiate a return, please contact us at <strong><a href=\"mailto:info@ocular-surgical.com\">info@ocular-surgical.com<\/a><\/strong> or call <strong>+92 331 6625785<\/strong> with the following details:<\/p><ul class=\"wp-block-list\"><li>Order number<\/li>\n\n<li>Reason for return<\/li>\n\n<li>Photos of the product (if it\u2019s defective or damaged)<\/li><\/ul><p>2.2 Upon approval of your return request, you will receive instructions on how to send the item back to us.<\/p><h3 class=\"wp-block-heading\">3. <strong>Return Shipping<\/strong><\/h3><p>3.1 The customer is responsible for the cost of return shipping unless the return is due to a defective or incorrect product.<br>3.2 We recommend using a trackable shipping service to ensure safe delivery.<\/p><h3 class=\"wp-block-heading\">4. <strong>Damaged or Defective Items<\/strong><\/h3><p>4.1 If you receive a damaged or defective product, notify us within <strong>3 business days<\/strong> of delivery.<br>4.2 We will replace the item or issue a refund after verifying the claim.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><p><strong>Contact Us<\/strong><\/p><p>For any questions regarding our Refund or Return Policies, please reach out to us:<br>\ud83d\udce7 Email: <strong><a href=\"mailto:info@ocular-surgical.com\">info@ocular-surgical.com<\/a><\/strong><br>\ud83d\udcde Phone: <strong>+92 331 6625785<\/strong><\/p><p><\/p>","protected":false},"excerpt":{"rendered":"<p>Return Policy We value your business and want to ensure that your shopping experience is smooth and hassle-free. Below is our return policy: 1. Eligibility for Returns 1.1 Products can &#8230; <\/p>\n<div><a title=\"Returns Management\" class=\"more-link mb-3\" href=\"https:\/\/ocular-surgical.com\/shop2\/2025\/01\/01\/returns-management\/#more-182\">Read More<span class=\"screen-reader-text\">Returns Management<\/span><\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-182","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/ocular-surgical.com\/shop2\/wp-json\/wp\/v2\/posts\/182","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ocular-surgical.com\/shop2\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ocular-surgical.com\/shop2\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ocular-surgical.com\/shop2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ocular-surgical.com\/shop2\/wp-json\/wp\/v2\/comments?post=182"}],"version-history":[{"count":3,"href":"https:\/\/ocular-surgical.com\/shop2\/wp-json\/wp\/v2\/posts\/182\/revisions"}],"predecessor-version":[{"id":212,"href":"https:\/\/ocular-surgical.com\/shop2\/wp-json\/wp\/v2\/posts\/182\/revisions\/212"}],"wp:attachment":[{"href":"https:\/\/ocular-surgical.com\/shop2\/wp-json\/wp\/v2\/media?parent=182"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ocular-surgical.com\/shop2\/wp-json\/wp\/v2\/categories?post=182"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ocular-surgical.com\/shop2\/wp-json\/wp\/v2\/tags?post=182"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}