At Ocular-Surgical.com, we aim to ensure your satisfaction with every purchase. Below is our refund policy:
1. Eligibility for Refunds
1.1 Refunds are issued for products that meet the following conditions:
- Returned within 14 days of receipt.
- The product is defective, damaged, or incorrect upon delivery.
- The product is unused, undamaged, and in its original packaging.
1.2 Shipping costs are non-refundable unless the product is defective or shipped in error.
2. Refund Process
2.1 Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
2.2 Approved refunds will be processed within 7 business days and issued via the original payment method.
2.3 For rejected refunds, we will provide a detailed explanation, and the item will be returned to you at your expense, if requested.
3. Non-Refundable Items
Refunds are not applicable to:
- Custom or personalized products.
- Products damaged due to misuse or mishandling.
- Clearance or discounted items.