Return Policy
We value your business and want to ensure that your shopping experience is smooth and hassle-free. Below is our return policy:
1. Eligibility for Returns
1.1 Products can be returned within 14 days of receipt if they meet the following conditions:
- The item is unused, undamaged, and in its original packaging.
- All original components, manuals, and accessories are included.
1.2 Custom or personalized products cannot be returned unless they are defective or damaged.
2. Return Process
2.1 To initiate a return, please contact us at info@ocular-surgical.com or call +92 331 6625785 with the following details:
- Order number
- Reason for return
- Photos of the product (if it’s defective or damaged)
2.2 Upon approval of your return request, you will receive instructions on how to send the item back to us.
3. Return Shipping
3.1 The customer is responsible for the cost of return shipping unless the return is due to a defective or incorrect product.
3.2 We recommend using a trackable shipping service to ensure safe delivery.
4. Damaged or Defective Items
4.1 If you receive a damaged or defective product, notify us within 3 business days of delivery.
4.2 We will replace the item or issue a refund after verifying the claim.
Contact Us
For any questions regarding our Refund or Return Policies, please reach out to us:
📧 Email: info@ocular-surgical.com
📞 Phone: +92 331 6625785